| Who is 'Wimbledon'? |
The Wimbledon Wine Company is a sales and marketing company exclusively representing
several small, family owned, estate brands in the marketplace. Wimbledon sells nationally
to distributors, retailers and restaurants, as well as directly to consumers via phone,
fax or online. Because we have such a great relationship with all of our wineries, we
are able to pass on great savings to our customers, and offer many hard to find wines.
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| What is a Credit Card ID? |
Card Identification Number (Card ID)
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| How do I read PDF Files? |
Download Adobe's free Acrobat Reader
software to read PDF files. Mac, PC, and UNIX formats are available.
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| How do I get pages that
are not printer friendly to print without being
chopped off on the right side? |
Set the left and right margins in your browser to
.25 or print using landscape instead of portrait.
| Internet Explorer:
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Select File, Printer
Setup
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| Netscape:
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Select File, Page Setup
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| How do I print the page
background? |
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Internet Explorer:
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Select Tool, Internet Options,
Advanced, Print background
colors and images
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| Netscape:
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Select File, Page Setup, check
the Print Backgrounds check box
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| What browser versions
does this website support? |
Netscape and Internet Explorer 5.0 and higher.
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| Who can I call if I have questions about my account? |
Call the Wine Club Hotline at (888) 977-7737. Sandi Coero, our wine club manager,
enjoys reaching out to our customers and would be happy to help you! She can also
answer more in-depth questions about any of the wines and brands you are interested in.
You can also e-mail Sandi at wineclub@wimbledonwine.com.
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| What will my credit card statement read? |
Your credit card statement will reflect a charge from Huntington/Wimbledon Wine Company.
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| How often will I receive shipments? |
You will receive a 2-bottle shipment approximately every 3 months totaling 4 shipments
per year. Each shipment will average between $35 to $40, and not exceed $55.00 per
shipment. Your credit card will be automatically billed.
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| Are there any fees to join, and what if I need to cancel? |
There are no fees and no obligation when joining our wine club. If you need to
cancel,
just notify us in writing by mail, fax or e-mail - it's that simple.
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| What if the Wine Shop
Order doesn't show my club discount? |
When you fill out the billing & shipping form
just check the box that says you are a Wine Club
member and submit the form. We will manually
adjust the invoice and apply your discount.
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| Can you ship alcoholic beverages to my state? |
Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship to the following states: AK, CA, CO, IA, ID, IL, MN, MO, NC, NH, NV, NM, OR, VA, WA, WI, WV and WY. Please review our
shipping rates to find out the cost of shipping. You can also visit the
Wine Institute for more information on wine shipping regulations. At this time, the Wimbledon Wine Company does not ship wine outside of the United States.
*Minnesota Customers may call us to place their order, online orders of wine are prohibited in Minnesota.
*In compliance with state regulations, sales tax will be added to orders shipped to the following states: CA (7.75%), NH (8%), NV (7.5%), VA (4.5%), WY (12%).
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| How can I check on my orders? Can I track the package? |
You can view all your orders, past and present, by first logging in and then going to
My Account and then going to the 'Your Past Orders' page. This page will also include all telephone purchases. Additionally, when your order is received and shipped out of our fulfillment center, you will receive an e-mail notifying you with a tracking number.
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| How long will it take to receive my order? |
We ask that you allow 5-7 business days for normal delivery. We make every attempt to get your order shipped to you as soon as possible.
- If any items are temporarily unavailable (but due in within a few days), our shopping cart will prevent you from ordering the non-available items. Please check with us if this occurs to find out when these items may become available.
- IMPORTANT - We attempt to ship wines at the beginning of each week in order to get shipments to you before the weekend. This is because we have no control over the temperature conditions at our freight carriers' warehouses. The result may be a delay in your shipment. Please understand that this policy is due to our commitment to ensuring your order arrives in perfect condition.
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| Is it safe to use my credit card? |
Yes. We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is protected and safe.
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| Do I have to order online? |
Of course not. You can order over the telephone during our business hours. To do this, simply call us at: 888-977-7737 Monday through Friday 9:00am to 5:00pm. If you wish to order by fax you may do so by faxing us at: 707-579-2612.
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| What are my payment options? |
We accept Visa, MasterCard, and American Express.
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| What are my shipping options? |
All of our shipping-related information can be found by visiting our Shipping Rates page.
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| Can I cancel or modify an order after it has been submitted? |
With any cancellation or modification, please let us as soon as possible. During the checkout process, your credit card is authorized in real time, therefore in the event of a cancellation, we will have to issue a refund to your card.
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| How do I know if you have received my order? |
After you place an order, you should see a Thank You page with an order number. You should also receive a confirmation via Email. Additionally, from the My Account page you should see the order on the 'Your Past Orders' page.
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| How do I contact Wimbledon Wine Company? |
Questions regarding placing an order or
wines call: 1-888-977-7737
Questions regarding your order
status/shipment call: 1-888-504-9463
E-Mail: info@wimbledonwine.com
Fax: 707-579-2612
Mailing Address:
Wimbledon Wine Company Inc.
1001 Second St. #333
Napa, California 94559
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| Returning or Exchanging an Item |
If for any reason you are not satisfied with your order, or there has been an error, please contact us immediately to facilitate a return or exchange.
Note: In a refund situation, the credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.
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If you did not find what you were looking for please send an E-Mail to
info@wimbledonwine.com
and we will be glad to contact you.
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